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CommPeak VoIP Features

Global Reach

Deployment Flexibility and Global Routing

  • PoP Coverage

    PoP Coverage

    Choose your routing point based on geography, or let CommPeak assign the optimal PoP for each call to improve performance, reduce latency, and maintain call reliability.

  • Channel Limits

    Channel Limits

    Adjust the concurrent call capacity of your trunks to match operational demand and control performance and cost.

  • Multi-System Compatibility

    Multi-System Compatibility

    Improve connection times and call quality by routing through in-country carriers and relying on a globally distributed server infrastructure for stability.

  • Emergency Call Routing

    Emergency Call Routing

    Support compliant emergency call routing at scale without compromising performance or reliability.

  • Bring Your Own Carrier (BYOC)

    Bring Your Own Carrier (BYOC)

    Connect CommPeak SIP trunks to your existing carriers to extend coverage, and benefit from our competitive rates on any platform.*Currently only for Twilio.

  • JWT Authentication

    JWT Authentication

    Secures SIP authentication with tokens and supports embedded calling in your platform, making it easier for users to connect without leaving the interface.

    Operational Visibility

    Access Control and Caller ID Management

    Set rules for call times and destinations to block unauthorized activity and prevent unexpected costs.

    Call Blocking

    Set rules for call times and destinations to block unauthorized activity and prevent unexpected costs.

    Call Blocking

    monitor spending

    Cost Controls and Usage Alerts

    • Competitive Call Rates

      Competitive Call Rates

      Access full service at a competitive per-minute rate without paying for more than you need.

    • Rate Capping

      Rate Capping

      Set a cap on per-minute rates for outbound calls to manage costs and prevent overspending.

    • Low Balance Notifications

      Low Balance Notifications

      Get alerted when your balance drops below a set threshold to prevent service interruptions.

    • Audio Balance Alerts

      Audio Balance Alerts

      Plays an audio message when your balance is low to reinforce earlier alerts and help prevent service interruption.

    • Customizable Alerts

      Customizable Alerts

      Choose the usage, quality, or connectivity metrics you need to monitor and receive alerts when issues arise so you can investigate and get operations back on track.

    • Email Alerts by Role

      Email Alerts by Role

      Send alerts to the appropriate people for each issue to keep the right stakeholders informed.

    • Payment Alerts

      Payment Alerts

      Receive an email when a payment is completed for tracking financial activity and keeping records up to date.

      Call Insights

      Monitoring and Call Diagnostics

      • Call Detail Records (CDRs)

        Call Detail Records (CDRs)

        Access call history with cost, rate, destination, and duration details to monitor performance and manage usage and spend.

      • Usage Analytics

        Usage Analytics

        Monitor call trends by trunk, region, or system to support smarter decision-making.

      • Network Monitor (Pinger)

        Network Monitor (Pinger)

        Continuously test connection quality to catch latency, jitter, or packet loss before they affect call quality.

      • SIP Call Analysis
        SIP Call Analysis

        Investigate failed or low-quality calls to find the cause and restore reliable performance.

      • Call Graphs

        Call Graphs

        See call performance over time with clear visual reports that capture important aspects of your calling activity.

        voice clarity

        Call Audio Optimization

        Fixes one-way audio when calls connect but sound doesn’t, helping ensure clear two-way communication.

        NAT Traversal

        Fixes one-way audio when calls connect but sound doesn’t, helping ensure clear two-way communication.

        NAT Traversal
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        frequently asked questions

        SIP Trunking Services

        VoIP refers to the general technology used to transmit voice over the internet. High-volume SIP providers use SIP trunking as the specific method to connect a PBX to the public telephone network. While VoIP is the broad category, SIP trunking serves as the digital replacement for traditional phone lines, facilitating ISDN/PRI to SIP migration for modern businesses.

        High-volume SIP providers deliver carrier-grade voice that scales to meet demanding traffic needs. CommPeak provides elastic SIP trunking so you can adjust concurrent call capacity on demand. Our tier 1 SIP trunking operates low-latency global routing through 10 strategic PoPs to ensure professional audio quality and high uptime. CommPeak infrastructure supports demanding traffic volumes while maintaining a 99.999% uptime SLA.

        CommPeak secures your voice environment with geo-redundant Infrastructure and advanced authentication methods like JWT authentication. You can set call blocking rules to prevent unauthorized activity and use rate capping to manage budgets. Our proactive monitoring tools provide the visibility you need to identify suspicious patterns, while critical alerts and SIP error logs help you catch and address configuration issues early.

        Network monitor (pinger) provides real-time visibility to help you identify jitter or packet loss. Use SIP call analysis to pull signaling data and SIP error logs to find the root cause of performance gaps. To prevent service disruption during network issues, auto failover switches traffic to backup carriers.

        One-way audio often occurs when voice packets cannot pass through a firewall or router properly. CommPeak uses NAT traversal to fix these signaling issues, establishing stable two-way communication. NAT traversal also bypasses network configuration errors to deliver clear audio.