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SIP Trunking

What is SIP Call Analysis?

SIP Call Analysis from CommPeak turns SIP errors into valuable insights. Identify configuration gaps, uncover routing issues, and strengthen system reliability for consistent, high-quality call performance.

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SIP Call Analysis
CALL QUALITY and CONTINUITY

Ensure Business Continuity and Protect Call Quality

With SIP Call Analysis’ email notifications, you can detect issues early and prevent disruptions to maintain high connectivity, and ensure business keeps moving.

Save Time on Troubleshooting

Pinpoint SIP errors quickly and accelerate issue resolution with SIP Call Analysis. This way you can diagnose problems faster, reduce downtime, and improve overall system efficiency.

Visibility into Call and System Behavior

SIP Call Analysis gives you visibility into system behavior, helping you identify where configurations fail and trace errors to their source, to enhance call reliability.

Improve Call Success Rate

Strengthen SIP configurations and routing rules with actionable insights. Continuously optimize performance for higher call success by tracking error patterns and refining call logic.

More about SIP Insights
SIP INSIGHTS

Types of Errors

Identify key issues affecting call routing and connectivity with SIP Call Analysis. Turn errors into insights that result in reliability and high call quality.

Tech Prefix or Call Plan

Incorrect or missing prefixes and call plan settings can block calls. Correct these settings to ensure proper routing, and uninterrupted call delivery.

Price Limits

Calls may fail when predefined rate limits are exceeded. You will be notified in email so you can easily stay on top of cost control and prevent service interruptions.

Working Days

Calls made outside approved workdays are blocked, ensuring schedules align with business and compliance requirements.

Non-Business Hours

Calls attempted outside designated business hours are flagged.

Unverified Caller IDs

Outbound calls using unverified caller IDs are blocked or flagged for security.

Invalid Numbers

Invalid or misformatted numbers are identified, helping you reduce failed call attempts, and increase overall call success.

More about SIP Errors
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SIP ERROR QUERIES

FAQs

A SIP error is a signaling issue that stops a call from connecting, routing correctly, or performing at the expected quality level. Analyzing these errors is critical because they reveal the root causes of failed calls, which directly affect your service performance and, in turn, your customers’ experience.

Simply put, SIP Call Analysis helps you strengthen your SIP configurations and routing rules with actionable data. By tracking patterns in call failures, you can significantly refine your call logic to achieve a consistently higher calling success rate.

With SIP Call Analysis you can prevent disruptions that would hinder communication. With email notifications, you can promptly detect and resolve issues before they affect a large number of calls, so your connections remain stable.

SIP Call Analysis identifies common mistakes like missing or inaccurately set tech prefixes/call plans, calls blocked because they’ve exceeded price limits, and routing issues related to invalid or misformatted numbers. It also flags calls attempted outside of your set working days or non-business hours.

Instead of showing you dozens of complicated technical codes, CommPeak shows them as simple, actionable insights. In the CommPeak portal you can see why the call failed, enabling you to resolve the issue quickly, even if you are not an expert in response codes. For example, adjusting the daily balance consumption cap if you receive a 24-hour limit error.