Question 1

What is a SIP error and why are they important to analyze?

Accepted Answer

A SIP error is a signaling issue that stops a call from connecting, routing correctly, or performing at the expected quality level. Analyzing these errors is critical because they reveal the root causes of failed calls, which directly affect your service performance and, in turn, your customers’ experience.

Question 2

How does SIP Call Analysis help improve call success rate?

Accepted Answer

Simply put, SIP Call Analysis helps you strengthen your SIP configurations and routing rules with actionable data. By tracking patterns in call failures, you can significantly refine your call logic to achieve a consistently higher calling success rate.

Question 3

What kind of business continuity issues can be prevented with SIP Call Analysis?

Accepted Answer

With SIP Call Analysis you can prevent disruptions that would hinder communication. With email notifications, you can promptly detect and resolve issues before they affect a large number of calls, so your connections remain stable.

Question 4

What are the most common configuration errors identified by SIP Call Analysis?

Accepted Answer

SIP Call Analysis identifies common mistakes like missing or inaccurately set tech prefixes/call plans, calls blocked because they’ve exceeded price limits, and routing issues related to invalid or misformatted numbers. It also flags calls attempted outside of your set working days or non-business hours.

Question 5

What specific SIP response codes does the analysis tool track?

Accepted Answer

Instead of showing you dozens of complicated technical codes, CommPeak shows them as simple, actionable insights. In the CommPeak portal you can see why the call failed, enabling you to resolve the issue quickly, even if you are not an expert in response codes. For example, adjusting the daily balance consumption cap if you receive a 24-hour limit error.

Question 6

Can SIP Call Analysis help with security and fraud prevention?

Accepted Answer

Yes, SIP Call Analysis significantly improves security by blocking or flagging outbound calls that use unverified Caller IDs. This critical feature prevents unauthorized use of your system and protects you against potential fraud.

Question 7

What is the benefit of identifying calls blocked outside of business hours?

Accepted Answer

The main benefit is enhanced security. By automatically blocking calls outside of designated business hours, you prevent unauthorized use of your calling system. This measure is crucial for avoiding unexpected costs and ensuring greater protection for your operations.

Question 8

How does the analysis handle issues caused by Invalid or Misformatted Numbers?

Accepted Answer

The SIP Call Analysis tool identifies any invalid or incorrectly formatted numbers. By helping you catch these simple errors, failed call attempts are reduced and overall call success is improved.

What is SIP Call Analysis?

Ensure Business Continuity and Protect Call Quality

Save Time on Troubleshooting

Visibility into Call and System Behavior

Improve Call Success Rate

Types of Errors

Tech Prefix or Call Plan

Price Limits

Working Days

Non-Business Hours

Unverified Caller IDs

Invalid Numbers

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