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CommPeak Cloud PBX Features

Inbound and Outbound Routing

Call Flow Management

  • Omnichannel EngagementOmnichannel Engagement

    Allow agents to further engage customers via SMS, WhatsApp, or Telegram during or after a call.

  • Click-2-Call IntegrationClick-2-Call Integration

    Adds dialing to your CRM, bringing together calling and customer data in one place, streamlining workflows, saving time, and leading to better conversations.

  • Random & Local Caller IDs

    Random & Local Caller IDs

    Display local or rotating numbers to appear more local and trustworthy, reduce spam tagging, and increase call pickup rates.

  • Call BlendingCall Blending

    Agents can handle both inbound and outbound calls in the same shift to maximize productivity.

  • Inbound IVRInbound IVR

    Use automated voice menus to route callers to the right agent or desk, lowering staffing costs and freeing up agent time.

  • Call Routing SimulatorsCall Routing Simulators

    Test call route configurations safely before deploying to avoid service disruptions.

    performance insights

    Analytics & Reporting

    Delivers performance insights that help managers measure productivity and identify where agents need support.

    Agents Performance Report

    Delivers performance insights that help managers measure productivity and identify where agents need support.

    Agents Performance Report

    reliable connections

    Call Quality & Connectivity Management

    • Call Center Regions

      Call Center Regions

      Enable globally dispersed teams by assigning agents to the optimal server for their region to reduce latency and support a high-quality connection experience.

    • Agent & Network Stats
      Agent & Network Stats

      Track real-time connection quality and agent network performance to fix issues before they affect calls.

    • Device Connection Management

      Device Connection Management

      Automatically redirects low-performing connections to alternative servers, preventing dropped calls and reducing frustration for both agents and the people they’re speaking to.

    • Built-in Softphone
      Built-in Softphone

      Use a browser-based phone tool with calling, contact, and history features included for convenience.

    • Voice Generator
      Voice Generator

      Converts text into voice recordings, adding flexibility when creating IVR flows.

    • HD Voice

      HD Voice

      Provides agents with high-definition audio to ensure every call sounds clear and professional.

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      frequently asked questions

      Cloud PBX

      PBX stands for Private Branch Exchange. In modern business telephony, this cloud-based private branch exchange manages calling at scale and supports global and distributed teams. It serves as a scalable business phone system for growing companies that find hardware-based systems too rigid.

      A hosted IP PBX is a virtual phone system where your infrastructure lives on the internet rather than on physical on-premise equipment. This on-premise IP PBX alternative supports business call management through a browser-based softphone or configured IP phones using an internet connection.

      CommPeak pricing follows a lower TCO (Total Cost of Ownership) telephony model based on concurrent call capacity rather than per-user fees. Monthly rates start at $75 for the small plan supporting up to 8 concurrent calls and go up to $499 for the XX-large plan supporting up to 160 concurrent calls.

      Cloud PBX is available for use as soon as you access the web interface because the solution requires no maintenance or installation of on-premise hardware. CommPeak supports zero-touch provisioning for hardware and software configurations so that your communication environment functions the moment you log in. You can add new extensions and users individually or in bulk via the web interface.

      CommPeak protects your voice environment with multi-layered security protocols. These include SSO/SAML login options, Two-Factor Authentication (2FA), and JWT authentication to prevent unauthorized access. As a secure business VoIP provider, CommPeak also utilizes Access Control Lists to whitelist approved IP addresses and countries.