Omnichannel Shared Inbox in CommPeak Dialer brings every customer conversations into one workspace. Go beyond voice and engage customers via SMS and WhatsApp, creating a faster, more flexible experience for everyone.
Boost productivity and responsiveness with a shared inbox. Agents can reply quickly using pre-approved templates, collaborate on complex cases, and receive real-time message alerts, right inside the dialer.
Deliver fast, consistent service with ready-made message templates your agents can easily insert into any conversation window.
Strengthen messaging quality and consistency by providing agents with full conversation history and internal notes that streamline agent handoffs.
Real-time incoming alerts signal new messages as they arrive so agents can catch and address all incoming activity.
Our team makes sure your onboarding journey is stress-free. Once you create an account, reach out to us via or the contact form. We'll help you decide which solutions are right for your business.
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