Dynamic ratio calling gives call centers a steady supply of live connections. Analyzing call performance, the dialer recalibrates its call-to-agent ratio, and adapts dialing speed as answer and drop rates change.
Dynamic ratio calling adjusts pacing automatically so call centers reach more people without manual control. It adapts to live results, keeping dialing performance aligned with agent availability and call outcomes.
Dynamic ratio calling matches dialing activity with agent availability so that agents are actively engaged in conversations and not idly waiting for calls.
As call performance fluctuates, the dialer automatically optimizes dialing speed and ratios, keeping high-volume campaigns running without minimal manual oversight or rule adjustments.
The dynamic calling algorithm continuously analyzes and refines key contact center metrics, producing a steady flow of calls, perfectly balancing efficiency with agent capacity.
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